Refund Policy

Last updated: November 11, 2026

This policy explains cancellation and refund arrangements for services purchased from DAUPHIN MEDIA GROUP LLC. Requesting a quote is free and does not create a payment obligation. Any different project-specific terms must be disclosed and agreed in writing before payment. Applicable mandatory rights remain unaffected.

Cancellation before work begins

If you cancel before work begins and before any approved third-party costs are committed, prepaid agency service fees will be refunded in full. Any deduction for a non-recoverable third-party commitment must have been authorized by you and will be explained with the refund calculation.

Cancellation after work begins

You may request cancellation by email. We will calculate the amount due for work actually completed using the rates or milestone values agreed before the project started, plus any approved, non-recoverable third-party costs. Any prepaid amount exceeding those charges will be refunded. We will provide an itemized explanation rather than treating all prepaid fees as automatically non-refundable.

Advertising spend and third-party charges

Amounts already spent on advertising are governed by the relevant platform's refund rules and are separate from agency fees. Charges paid directly to a platform must be addressed with that platform, with our assistance where appropriate. Any unused advertising funds held by us will be reconciled and returned after authorized outstanding charges are accounted for.

Service issues and agency cancellation

If you believe a deliverable does not match the agreed scope, email us with the relevant details. We will review the issue and discuss correction, completion or an appropriate refund for services not delivered. If we cancel an engagement, prepaid fees for services we will not provide and unused funds held by us will be refunded after reconciliation of authorized costs. A campaign's failure to achieve hoped-for performance alone does not establish that agreed services were not delivered; applicable legal rights still apply.

Ongoing services

Any notice period, renewal date or minimum commitment for recurring services must be stated in the written service agreement before you subscribe. Cancellation stops future work and charges in accordance with those agreed terms. This website itself does not enroll you in a paid subscription.

How to request a refund

Email contact@dauphinmediagroup.com with your name, invoice or project reference, the amount concerned and the reason for your request. Do not send full card numbers or banking credentials. We will review the relevant agreement and work records and communicate the outcome and calculation in writing.

Refund processing

Approved refunds will be initiated within 10 business days, normally to the original payment method where available. Your payment provider may require additional time to post the funds. If the original method cannot receive a refund, we will agree on a suitable alternative after appropriate verification. This processing period does not override a shorter period required by law.

Contact us

DAUPHIN MEDIA GROUP LLC
Email: contact@dauphinmediagroup.com
Phone: +1 (307) 410-4296
Registered mailing address: 5830 E 2ND ST, STE 7000 #39892, CASPER, WY 82609, USA.